Contact

Before you write

Most of what people email about is faster to do yourself, from the dashboard:

• — pause or stop a promotion, at any moment, with no notice period;
• — read and rewrite the ten comment lines before or between placements;
• — change the accounts you are targeting, or the daily pace;
• — see receipts and replace your card, through the Billing button in settings;
• — delete your account and its data, from settings.

The FAQ answers what the service does and does not do, and billing & refunds covers when a credit is spent.

A charge or a credit

Write from the email address on the account and give us the date and the amount, or paste the line from your dashboard ledger. That is enough to trace any order end to end. Read billing & refunds first — it says what we put right and what is final.

support@spriga.co— subject line “Billing”.

Your data

You can delete your account and everything attached to it yourself, from settings, without asking us. If you would rather have a copy of your data, want a correction, or have a question about a processor we use, write from the account address and say what you want — the Privacy Policy lists what we hold and who touches it.

support@spriga.co— subject line “Data request”.

Reporting a comment

If a comment placed through Spriga is being used to impersonate or harass you or your brand, or names a handle whose owner did not ask for it, tell us and we will stop it. Send the link to the post, the text of the comment, and the handle it mentions. You do not need a Spriga account to report one.

support@spriga.co— subject line “Report”.

What we cannot help with

Spriga is an independent service and is not affiliated with, endorsed by, or connected to Instagram or Meta. We cannot recover a locked Instagram account, appeal a ban, restore a deleted post, or contact Instagram on your behalf — we never hold a credential to your account and have no channel to them. For anything about your Instagram account itself, go to Instagram.

What happens next

Mail is read every working day and most replies go out within one. If something is broken on our side we will tell you what happened rather than close the thread quietly.

Spriga is operated from Thailand; the operator is the data controller for the service and is reachable at the address above. See the Terms for who you are contracting with and under which law.